Frequently Asked Questions
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At Ontareo, we focus on delivering unique, once-in-a-lifetime travel experiences you won’t find anywhere else. From hidden gems and authentic local encounters to luxury escapes and curated adventures, our tours go beyond the typical tourist routes.
Absolutely! We specialize in personalized itineraries. Whether you’re planning a honeymoon, family trip, adventure holiday, or a solo escape, we tailor everything—from destinations to experiences—to match your interests and budget.
We offer a wide range of experiences across Sri Lanka, including
- Cultural heritage tours (e.g., Sigiriya, Anuradhapura)
- Wildlife safaris (e.g., Yala, Udawalawe)
- Hill country escapes (e.g., Ella, Nuwara Eliya)
- Beach holidays (e.g., Mirissa, Trincomalee)
- Adventure & eco-tourism (e.g., hiking, white water rafting)
- Ayurveda & wellness retreats
Yes. All our tour guides are professionally licensed, fluent in English (and other languages upon request), and deeply knowledgeable about Sri Lanka’s history, culture, and nature.
Yes! Complimentary airport pickup and drop-off is included in most of our travel packages unless stated otherwise.
Yes, we offer flexible services—from full tour packages to standalone services like:
- Chauffeur-driven cars/vans
- Hotel reservations
- Domestic flights or train tickets
- Excursion day trips
We recommend booking at least 4–6 weeks in advance to ensure availability and the best pricing—especially during peak travel seasons (December to April and July to August).
We accept:
- Credit/debit cards (Visa, Mastercard)
- Bank transfers (local & international)
- Mobile payments (for local clients)
Secure payment gateways and transparent pricing ensure your transactions are safe and hassle-free.
Yes. Sri Lanka is a safe and welcoming destination. We continuously monitor local conditions and work only with verified hotels and transport providers to ensure your safety and comfort.
Absolutely! Our customer service team is available 24/7 during your tour. Whether you need changes in your schedule, assistance with hotel check-ins, or medical help, we’re just a call or message away.
We understand plans can change. Our cancellation policies vary depending on the service booked, but we strive to offer flexible and fair terms. Full details are included in your tour agreement, or you can contact us directly for case-specific advice.
Yes, we provide Sri Lanka visa guidance for travelers from eligible countries. While we don’t process visas directly, we offer step-by-step assistance for easy online applications.